What if a Home Care Aide is unable to report to work?

All Texas Care Now Aides are required to provide the agency with at least 2 hours’ notice if they are unable to report to work. If your regular Home Care Aide is unable to report for work, a member of our staff will notify both you and your loved one as expeditiously as possible, and assign another qualified member of our Home Care Aide Staff to serve as a replacement for your regular Aide. All of our Aides are expected to report to work on time and demonstrate the highest level of professionalism, so even in unexpected situations like this you can rest assured knowing that your loved one will be attended to in a timely manner, by an equally-capable Aide.